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Succesful Employee Engagement Strategies


Ask any worker around the world what makes them happy in their job and they always say the same things. While the relative importance and order varies, the key issues are always...
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Implications of Self-, Outsourced- and OEM-Hosting


The last couple of month I've been talking to many software vendors in China and Singapore and the topic of SaaS hosting is a recurring pain point highlighted by those I...
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TweetShrink Shrinks Tweets (Duh!) to 140 Character


Shave off those pesky extra characters and shrink your tweet down to 140 characters or less. Tight integration with TweetDeck makes it simple to...
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Why conventional CRM requirements gathering is fla


The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work....
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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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Whose cloud is it anyway?


We were invited to demonstrate our Referral Management Solution at Friday's Cloud Computing Roundtable, put on by TechCrunch. The provocative title of the event was "Whose cloud is it anyway?", and TechCrunch invited a who's who in cloud computing...
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