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On Demand CRM Software - Right Now


RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more....
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Marketing @ UX Week


Yesterday our UX Week keynote speaker, Don Norman, talked a bit about how marketers make good allies for UX professionals because of their experience working with business units. This relationship has led marketers to get savvy about positioning...
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SaaS: The (Data Center) Killer App


Build an IT shop without servers. It’s a novel idea, more a suggestion than a reality. But it is – albeit to the extreme — the concept behind the long-past-budding Software as a Service (SaaS)...
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Use of Mashups in the US Government


Federal Computer Week (FCW.com) recently published an interesting piece written by John Moore about the use of APIs and development of mashups for use by government managers. Titled "Getting on the same page", the 1200+ word article cites the...
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Review: Web Form Design


It’s not hard to like a book on web forms that starts with the simple truth: “Forms suck.” Luke Wroblewski’s Web Form Design: Filling in the Blanks is quite a good book, filled with practical advice told in an engaging manner. I can’t imagine any...
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Aurora: What Is Internet’s Atomic Level?


For most casual web users today, the smallest thing on the Internet is a web page. This is the element that a user can recall via a URL, store in a bookmark or forward to another user. Sure, there’s sub-elements of a page such as the text or an...
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