Cloud Insanity - Mistakes of the Past
I enjoyed Mike Kavis’s post, Cloud Insanity - Focusing on all the wrong things, again, especially his definition: "Cloud Insanity - To repeat the same behaviors that caused SOA to fail and expect a different result." How true.
SugarCRM
SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative...
Read more about SugarCRM...Internet Disrupted across Asia and Middle East as
Internet connections across the Middle East and Asian countries has been seriously disrupted after submarine cables were...
Read more about Internet Disrupted across Asia and Middle East as Undersea Cables Cut Again...MX 2009 Speaker publishes Forrester’s 2008 Custome
Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect — retailers and hotels rank the...
Read more about MX 2009 Speaker publishes Forrester’s 2008 Customer Experience Index...How long should your employee performance review t
One of the most common questions I get is "how long should we put aside for the actual review". My answer is it depends on a number of...
Read more about How long should your employee performance review take?...Analytic on self-service and customer portal
It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
Read more about Analytic on self-service and customer portal...Performance Culture vs Software
The main telltale is whether the CEO agrees to meet the software or performance training/consulting providers. In most cases, we've found the the organisation will go with the software solution when the CEO is not directly involved. If the CEO gets...
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